MyType FYI support
MyType FYI support handles quiz access, credits, delivery, privacy and reports. Email support@mytypefyi.app with a clear description and the relevant reference. Do not include your password, full card details or someone else’s private photos.
MyType FYI support for reopening a test
Contact MyType FYI support with the private test ID if a completed crowd or saved result will not reopen. Mention whether you used the original browser or saved the test to an account. An account save and a public share card provide different access.
MyType FYI support for credits and payment
For MyType FYI support on a purchase, include the order reference and whether your payment provider shows a completed charge. A checkout page alone is not proof of payment. Do not repeat a purchase merely because a return page is still checking confirmation.
MyType FYI support for generated files
Ask MyType FYI support about delivery using the creation reference. Explain whether the job is processing, awaiting a check, failed or delivered but not opening. Tell us what you see when opening or downloading the file, and include error messages shown on screen.
MyType FYI support for harmful portraits or public cards
Send MyType FYI support the public URL or portrait reference and describe an apparent minor, harmful content, privacy, impersonation or rights concern. Do not identify a fictional face as a real person or attach sensitive evidence without an agreed way to provide it.
MyType FYI support for privacy and deletion
MyType FYI support can help investigate access or deletion concerns. You can remove supported saved results and public cards through their controls. Deleting a server copy cannot recall screenshots or files already downloaded by another person.
GOOD TO KNOW
FAQ: a few things you might wonder.
Does MyType FYI support need my password?
No. MyType FYI support does not need your password or a complete card number. Provide a reference and description so records can be checked without sharing authentication credentials.
Does MyType FYI support treat a credit restoration as a refund?
No. MyType FYI support distinguishes restored service credits from a confirmed cash refund through the payment provider. Keep the purchase reference for a request involving money.
MyType FYI support response times
We acknowledge content reports within 48 hours of receipt. We prioritize credible urgent safety reports for review within 24 hours of receipt.
Within 7 calendar days of receipt, we send a decision or a progress update explaining what remains to be checked. We provide another update at least every 7 calendar days until closure. Appeals follow the same periods.
Once a violation is confirmed, we disable access to affected content within 24 hours of the decision. We may act sooner on a credible urgent report.
Reporting and appeal policySign in to submit an account-linked request, or email without signing in.
Email MyType FYI support ↗