Refunds and delivery problems
Effective November 10, 2026 · Applies to mytypefyi.app
Credit packs
The pricing page states the credit amount and the one-time purchase price. One Credit unlocks five additional rounds in the same test. Unseen faces are shown first; a few passed faces can return late in a long test. Returning to an already granted round does not cost another Credit. A duplicate request does not create a second entitlement.
When something fails
If a request is rejected for insufficient credits or insufficient fresh portraits, no credit should be deducted. If payment is recorded but credits are missing, or a charged crowd cannot reopen, contact support with your order reference or private test ID. Never send full card details or your password. We will investigate the ledger and delivery state.
Personal type reports
The first 10 rounds and base result after sign-in are free. The optional type-name poster costs $2.99 directly or three Credits. It includes a four-letter visual attraction type, four dimensions, choice-stage analysis, supporting portrait examples and counts, a full text download and a 1080 × 1350 PNG, with later refinements of that same test included. Finishing the free rounds or signing in never creates a purchase. Poster access is retained for 30 days after the last save or unlock; download a copy to keep it. If a confirmed purchase does not unlock the poster, contact support with its order reference rather than buying again. A confirmed full cash refund revokes that poster entitlement without deducting existing generation Credits.
Cash refund requests
Contact support for duplicate charges, undelivered purchases or other refund requests. We assess the purchase, delivered service, unused credits and applicable consumer rights. A credit restoration is different from a cash refund; only a confirmed payment-provider refund returns money. This policy does not limit mandatory rights that apply to you.
Generated media
An original ideal-type PNG uses one Credit. A silent five-second vertical video uses five Credits, including its first portrait through the combined option if needed. The optional own-photo package uses five Credits for nine AI portraits, a visible-detail summary and fictional admirer scenarios. All outputs in a combined package must pass review before delivery; a confirmed failed or blocked package restores its five Credits once. Generation begins only after you confirm the displayed cost. A confirmed generation failure or a rejected output restores the deducted service credits once. If a provider response or delivery is uncertain, the existing request is held for reconciliation instead of being charged and submitted again automatically. Contact support with the creation reference for an investigation. Restored credits are distinct from a cash refund. Original files are retained for 30 days after delivery; save your files within that period.
Operated by Mingzhu Wang. Contact: support@mytypefyi.app